Terms of sale
Last updated: 7 October 2026
Article 1 – Seller
The website loezia.com is published and operated by Loezia, sole trader (entrepreneur individuel, EI), whose registered office is in Plomelin (29), France.
SIRET: 130 912 413 00015 – Registered with the French National Business Register (RNE) – VAT not applicable, article 293 B of the French General Tax Code.
Contact: by email only at contact@loezia.com – reply within 24 to 48 business hours.
Article 2 – Scope
These terms of sale apply to all orders placed on loezia.com by consumers (hereinafter "the Customer"). Placing an order implies full acceptance of these terms, which are available at any time on the website. The applicable terms are those in force on the date of the order.
Article 3 – Products
Products are described and presented as accurately as possible. Photos and visuals are not contractual; slight differences in shade may appear depending on the screen used. Offers are valid while stocks last.
Article 4 – Prices
Prices are set in euros, all taxes included. Depending on the country, prices may be displayed and paid in the local currency, converted automatically. Shipping costs (Standard €2.99, Express €4.99) are shown before the order is confirmed. For deliveries outside the European Union, customs duties or import taxes may be charged to the recipient by the local authorities.
Loezia reserves the right to change its prices at any time; products are invoiced at the price in force when the order is confirmed.
Article 5 – Orders
The Customer selects the products, enters delivery and billing details, chooses a payment method and confirms the order. The sale is concluded once payment is confirmed. A confirmation email summarising the order is then sent to the Customer.
Loezia reserves the right to cancel or refuse any order in the event of an existing dispute with the Customer, suspected fraud or a payment issue.
Article 6 – Payment
Payment is due immediately when ordering. Accepted payment methods are those offered on the checkout page (including card, PayPal, Apple Pay, Shop Pay). Payments are processed securely by our payment providers; Loezia never has access to the Customer's full card details.
Article 7 – Delivery
Orders are processed within 1 to 2 business days, then delivered within 5 to 8 business days after shipping in France, with a tracking number; delivery may take longer for other countries. These times are estimates. Full delivery terms are set out in our shipping policy.
In accordance with article L.216-2 of the French Consumer Code, if the delivery date or period is exceeded, the Customer may, after asking Loezia to deliver within a reasonable additional period, terminate the contract if delivery has not taken place within that period. The risk of loss or damage passes to the Customer when they take physical possession of the products.
Article 8 – Right of withdrawal and money-back guarantee
The Customer has 14 days from receiving the order to exercise their right of withdrawal, without giving any reason (article L.221-18 of the French Consumer Code). Loezia also offers a 30-day commercial money-back guarantee from receipt.
Return and refund terms, as well as the withdrawal form template, are detailed in our return and refund policy. Refunds are made within 14 days at most, using the same payment method as the original order.
Article 9 – Legal guarantees
Regardless of the commercial guarantee, products are covered by:
- the legal guarantee of conformity (articles L.217-3 to L.217-20 of the French Consumer Code): the Customer has 2 years from delivery to act; they may obtain repair or replacement, or failing that a price reduction or termination of the contract; they do not need to prove the lack of conformity during those 2 years;
- the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code): the Customer has 2 years from discovering the defect to act, and may choose between cancelling the sale or a price reduction.
To use these guarantees, the Customer contacts Loezia at contact@loezia.com.
Article 10 – Use of products
The products are cosmetics for external use. The Customer is advised to read the ingredient list and to do a patch test on a small area of skin before first use. Do not apply to irritated or broken skin; stop using in case of reaction. Loezia cannot be held liable for use that does not follow the instructions provided.
Article 11 – Liability
Loezia is responsible for the proper performance of its contractual obligations. However, it cannot be held liable for non-performance caused by the Customer, by the unforeseeable and insurmountable act of a third party, or by force majeure.
Article 12 – Personal data
Personal data collected when ordering is needed to process and deliver the order. How it is used and the Customer's rights are described in our privacy policy.
Article 13 – Intellectual property
All website content (texts, photos, visuals, logo, Loezia brand) is protected. Any reproduction or use without prior written permission is prohibited.
Article 14 – Customer service and complaints
For any question or complaint, the Customer contacts Loezia by email only at contact@loezia.com or via the Contact page. We reply within 24 to 48 business hours.
Article 15 – Mediation
In accordance with articles L.611-1 et seq. of the French Consumer Code, if a dispute is not resolved after a written complaint to Loezia, the Customer may use a consumer mediator free of charge to seek an amicable solution.
Article 16 – Governing law
These terms are governed by French law. Failing an amicable solution, any dispute falls under the jurisdiction of the competent courts under ordinary law. Consumers keep the benefit of the mandatory provisions of the law of their country of residence.