Shipping policy
Last updated: 7 October 2026
Shipping destinations
We ship to France and worldwide.
Shipping costs
Standard shipping: €2.99 · Express shipping: €4.99. The exact cost is shown before payment.
Delivery times
- Order processing: 1 to 2 business days after payment is confirmed.
- Delivery: 5 to 8 business days after shipping within France. For other countries, delivery may take longer depending on the destination.
Business days are Monday to Friday, excluding public holidays. These times are estimates: they may be slightly longer during busy periods (sales, holiday season) or in case of carrier delays.
Some orders may be shipped directly from our partner supplier's warehouse. If your order contains several items, it may arrive in several parcels.
Order tracking
As soon as your order ships, you will receive a tracking number by email. You can track your parcel at any time on our Order tracking page.
Delayed, lost or damaged parcel
If you have not received your parcel 15 business days after shipping, or if it arrived damaged, email us at contact@loezia.com with your order number (and a photo if damaged). We will open an investigation with the carrier and, if the parcel is lost or damaged, we will send you a replacement or refund you, at no cost to you.
Shipping address
Please check your address carefully when ordering. If you notice a mistake, contact us as soon as possible: we will do our best to correct it before shipping. If a parcel is returned to us because of an incomplete or incorrect address, or because it was not collected, a new shipment may be charged.
Shipping outside the European Union
For deliveries outside the European Union, customs duties or import taxes may apply when the parcel is received. They are set by the authorities of the destination country and are paid by the recipient.
Contact
A question about your delivery? Our customer service replies by email only: write to us via our Contact page or at contact@loezia.com. We reply within 24 to 48 business hours.